We are based in Australia and offer online services through our website: https://mitchell-y.com.au/jewellery/.
What does Mitchell-Y Jewellery specialize in?
Mitchell-Y Jewellery offers exquisite, handcrafted jewellery designed to celebrate life’s special moments. From timeless classics to custom-designed pieces, we take pride in delivering exceptional quality and craftsmanship.
Do you offer custom jewellery design?
Yes, we specialize in creating bespoke jewellery pieces tailored to your vision. Whether it’s an engagement ring, a gift, or a redesign of an heirloom, we’ll work with you to bring your ideas to life.
What materials do you use?
We use a variety of high-quality materials, including gold, silver, platinum, and a selection of precious and semi-precious gemstones. Sustainability and ethical sourcing are important to us.
Do you use conflict-free diamonds?
Yes, all our diamonds are ethically sourced and conflict-free, adhering to the Kimberley Process Certification Scheme.
Can I request a specific gemstone?
Absolutely! If you have a specific gemstone in mind, we’ll source it for you or discuss alternative options that match your preferences and budget.
How can I place an order?
You can place an order directly on our website or by contacting us for custom design consultations.
Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary based on your location.
How long will my order take?
- Ready-to-wear jewellery: Ships within 5–7 business days.
- Custom jewellery: Typically takes 4–6 weeks, depending on the design complexity.
Is my order insured during shipping?
Yes, all shipments are fully insured for your peace of mind.
How do I care for my jewellery?
To keep your jewellery looking its best:
- Store it in a dry, padded jewellery box.
- Avoid exposure to harsh chemicals, lotions, or perfumes.
- Clean with a soft, lint-free cloth or use a jewellery cleaning solution for specific materials.
Do you offer jewellery cleaning or repair services?
Yes, we offer professional cleaning, resizing, and repair services. Contact us for more details or to request a quote.
What is your return policy?
We accept returns of unworn, undamaged jewellery within 14 days of delivery. Custom orders are non-refundable but can be adjusted if necessary.
Do your products come with a warranty?
Yes, we provide a one-year warranty on all our jewellery against manufacturing defects.
Can I provide my own design or idea?
Absolutely! Share your sketches, photos, or ideas, and we’ll collaborate to bring your vision to life.
Do you offer 3D modelling or previews for custom designs?
Yes, we use advanced 3D modelling tools like Rhino to create digital previews of your design before production.
Can I repurpose old jewellery into a new design?
Yes, we can use materials from your existing jewellery to create something new and meaningful.
How can I reach you for more information?
Feel free to contact us through:
- Website: https://mitchell-y.com.au
- Email: info@mitchell-y.com.au
- Phone: +61 403 152 515