Privacy Policy

At Mitchell-Y Australia, we highly value our relationship with you and all users of this website. We understand the importance of safeguarding your personal information, and we are committed to transparency regarding its collection, usage, protection, and disclosure. This Privacy Policy has been crafted to inform you about the personal information we collect, how we collect and secure it, and the measures we take to ensure its safety. If you have any questions or concerns regarding this Privacy Policy, please don’t hesitate to contact us through our contact page or email us at info@mitchell-y.com.au.

**Protection of Personal Information**

Your personal information is handled with the utmost care at Mitchell-Y Australia. We never store or transmit sensitive data like credit card details or customer login credentials without encryption. We utilize the strongest commercially available cryptography to protect this information. Our systems undergo regular security monitoring and are continuously checked for vulnerabilities and malware threats. Access to customer information is restricted to authorized personnel only, and physical access is controlled through secure data storage facilities. While no system can be completely immune to breaches, we have implemented significant measures to safeguard your information.

**Collection of Personal Information**

We collect and retain personal information necessary to provide goods or services to you, including your name, address, telephone number, and email address. This information is obtained directly from you or occasionally through third-party suppliers. Additionally, personal information may be collected when you contact us or use our website or mobile application.

**Third-party Collection**

Personal information obtained from third parties is collected with your consent. For instance, if you choose to log in using a third-party service, such as “login with Facebook,” basic information like your name, email address, gender, and date of birth may be shared with us.

**Storage of Personal Information**

Your information is stored in a firewall-protected, encrypted database with restricted user access. We conduct regular user access audits, access logging, security monitoring, and daily PCI scanning to ensure the security of your data.

**Accuracy of Information**

We rely on you to provide accurate personal information. You can view and amend the information stored by accessing the My Account section of the website. For any other amendments or access requests, please contact us via our contact page or email us at info@mitchell-y.com.au.

**Purpose of Collection and Usage**

We collect, hold, use, and disclose personal information for various purposes, including:

– Sending offers of goods and services via email.
– Allowing access to our website and displaying offers.
– Verifying and discussing purchases.
– Fulfilling orders and responding to inquiries.
– Disclosing information to third parties for delivery purposes.

**Overseas Use or Disclosure**

Personal information may be disclosed internally for marketing or contact purposes. Additionally, it may be shared with overseas entities or contractors engaged in delivering goods or services. However, we never sell, rent, or use your personal information for reasons other than those stated or as required by law.

**Exceptions to Disclosure Limitations**

We never sell, rent, or use your personal information for purposes other than those stated, unless required or authorized by Australian law or a court/tribunal order.

**Membership Removal**

If you wish to be removed from our database for any reason, simply send us an email requesting removal via our contact page.

**Complaints**

If you have any complaints regarding a breach of the Australian Privacy Principles, please contact us through our contact page or email us at info@mitchell-y.com.au. We will endeavor to respond to your complaint within a reasonable period. If you are dissatisfied with the outcome, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

**Updates to this Privacy Policy**

Mitchell-Y Australia reserves the right to amend, add, or delete terms in this Privacy Policy due to changes in Internet technology and applicable law. Therefore, we recommend checking this Privacy Policy periodically for updates.

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