Refund and Returns Policy

**Mitchell-Y Australia Return & Refund Policy**

At Mitchell-Y Australia, we are dedicated to providing our members with the best products and ensuring your satisfaction with your purchases. If your order doesn’t meet your expectations, we’re here to assist you. Our goods come with guarantees under the Australian Consumer Law (“Law”), and we strive to uphold these standards. Below is our Return & Refund Policy outlining your rights and our procedures in various scenarios.

 

**1. Change of Mind Returns**

If you’ve had a change of heart about your purchase, we understand. While we’re not required to provide a refund or replacement for items received as advertised without fault, we accept returns for change of mind under certain conditions. Please refer to our Change of Mind Return Policy for more information.

 

**2. Item Doesn’t Match the Description**

We endeavor to present all products on our website accurately. However, if the item you receive differs significantly from its description, you are entitled to a refund under the Law. Please contact us to initiate a refund process.

 

**3. Item Has a Minor Fault**

In the event of a minor fault, we may offer you a partial refund without the need to return the item, or provide the option to return it for a replacement or full refund. Contact us for assistance in such cases.

 

**4. Item Has a Major Fault**

If the item has a major fault, you are entitled to choose between a refund, repair, or replacement, along with compensation for any other foreseeable loss or damage. Contact us to discuss your options, and if required, we’ll guide you through the return process.

 

**Additional Information:**

In certain instances, we may not offer a remedy or may require you to cover reasonable postage costs for return. This may include scenarios such as loss, destruction, or damage to the item after delivery, or if the item has been attached to or incorporated in any property. For further clarification or assistance, please reach out to our team via the Contact Us section of the website.

 

**Change of Mind Return Policy**

This policy is applicable exclusively to returning goods delivered without fault due to a change of mind. Please follow the outlined procedure for initiating a return under this policy.

 

**Refund Policy**

We offer a 30-day Return Policy on unused goods in original packaging and resaleable condition. Refunds generally take up to 5 working days to process from the time we receive your products. Shipping fees paid by you will not be refunded. To request a refund, please email us at info@mitchell-y.com.au with your order number and request.

Should you have any questions or concerns about our Return & Refund Policy or an item you’ve received, please don’t hesitate to contact our team for assistance via the Contact Us section of the website.